Our Terms and Conditions – Avant Vista Furnishing
Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
PRODUCTS OR SERVICES
Colour Disclaimer: We have made every effort to display as accurately as possible the colours and images of our products that appear at the website However, please note actual colors may vary. It’s important to note that they may look different on a real product than what you see on your computer monitor. We try to edit our photos to show the products as lifelike as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Privacy Policy – Avant Vista Furnishing
This Privacy Policy outlines how Avant Vista furnishing uses and safeguards the information you provide when using our website. We are committed to ensuring your privacy is protected, and any information you share will be used in accordance with this statement. Avant Vista furnishing may update this policy, and it’s advisable to check this page periodically for any changes.
Data Protection Registration Certificate: ICO Certificate Registration reference: ZB642299
Information We Collect: We may collect the following information:
- Name and payment details.
- Contact information, including email address and/or phone number.
- Demographic information, such as postcode, address, preferences, and interests.
- Other information relevant to customer surveys and offers.
What We Do With the Information: We use this information for the following purposes:
- To process your order and obtain payment.
- Internal record keeping.
- To improve our products and services.
- To send promotional emails about new products, special offers, or other information we think you may find interesting.
- For market research purposes, contacting you by email, phone, or mail.
Security: We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented suitable electronic, and managerial procedures.
Use of Cookies: A cookie is a small file placed on your computer’s hard drive. We use cookies to analyze web traffic, tailor our operations to your preferences, and improve our website. You can choose to accept or decline cookies, but declining may limit your website experience.
Links to Other Websites: Our website may contain links to other websites. Once you leave our site, we do not have control over other websites. Exercise caution and review the privacy statements of the respective websites.
Data Aggregation, Analytics, and Profile Creation: We may analyze your browsing behavior to create profiles about your preferences and behaviors for the purposes described below.
Behavioural Advertising and Cross-Platform Targeting: (a) Served by us: We may use your information for relevant advertising on our and third-party websites. (b) Served by third parties on our websites: Third parties may engage in behavioral advertising on our website. (c) Served by third parties on third-party websites: Your information may be provided to third parties to serve you with relevant advertising on third-party websites.
Controlling Your Personal Information: You can:
- Indicate that your information should not be used for direct marketing purposes.
- Change your mind about direct marketing preferences at any time.
We will not sell, distribute, or lease your personal information without your permission.
Your Rights: Under the GDPR/Data Protection Act 2018, you have the following rights:
- Access to Information: You can request details of the personal information we hold about you.
- Correction of Information: If you believe any information we hold is incorrect or incomplete, please promptly inform us, and we will ensure corrections are made.
- Opting Out of Direct Marketing: You have the option to indicate that your information should not be used for direct marketing purposes. If you have previously agreed to this and wish to change your preferences, you can do so at any time by contacting us.
We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
For any privacy-related inquiries, contact us at info@avantvista-furnishings.co.uk.
Price Match Policy – Avant Vista furnishing
At Avant Vista furnishing, we are committed to providing our customers with the best value for their purchases. Our Price Match Promise ensures that you can shop with confidence, knowing that you’re getting the most competitive prices on our products. If you find the same item at a lower price elsewhere in the UK, we’ll match it. Here’s how our Price Promise works:
Conditions for Price Match:
- Identical Items: The two items must be identical in terms of model, size, color, and specifications.
- Brand New and Standard Stock: The item must be brand new and not reconditioned, end-of-line, or clearance stock.
- Price Inclusion: The competitor’s price should include VAT and be from a UK retailer (Not including UK marketplace: e.g., eBay)
- Total Offer Parity: The total offer, including delivery, guarantee, and payment options, must be the same as our offer.
How to Request a Price Match:
- Check and Confirm: Before placing your order, check that the item meets the conditions outlined above.
- Contact Us: If you find a lower price, contact our team at info@avantvista-furnishings.co.uk before your order is delivered.
- Provide Details: Include the details of the lower-priced offer, such as the competitor’s name, the URL of the product, and the price.
- Verification Process: Our team will verify the details to ensure they meet the Price Promise conditions.
- Adjustment: If the criteria are met, we will adjust the price of your order to match the competitor’s offer.
- Additional Information: Price adjustments will be made before the delivery of your order.
Our Price Promise applies to the total offer, encompassing all aspects of the purchase. Price matching is not applicable to promotional discounts, voucher codes, or special promotions. Avant Vista furnishing reserves the right to decline a Price Promise request if the conditions are not met or if the request is deemed unreasonable.
Customer Satisfaction Guaranteed: At Avant Vista furnishing, we are dedicated to ensuring your satisfaction. Our Price Promise is a testament to our commitment to offering you the best value. Shop confidently, knowing that you are getting the most competitive prices when you choose Avant Vista furnishing.
Delivery Information – Free Furniture Delivery
Thank you for choosing Avant Vista furnishing for your furniture needs. We strive to provide a seamless shopping experience, including reliable and timely delivery services. Enjoy Free furniture delivery in the UK mainland. Please review our delivery policy to ensure clarity on the process.
Shipping Schedule: We process and ship orders every business day from Monday to Friday, excluding Bank Holidays. Our goal is to dispatch all orders within two (2) business days, barring exceptional circumstances.
Change of Delivery Address: Deliveries will be made to the address specified during checkout. If you need to change the delivery address after dispatch, redirection is possible for courier-shipped orders. However, please note that you are responsible for covering the associated delivery charges. Once an order has been shipped, we cannot modify the delivery address.
Delivery Charges:
- UK Mainland: Free Delivery with a delivery time of 2 to 8 working days.
- Small Item Delivery (Isle of Wight, Isle of Man, Highlands, Scotland, Northern Ireland): Standard Delivery starting from £19.99 per item or order, with a delivery time of 5 to 10 working days.
- Large Item Delivery (Isle of Wight, Isle of Man, Highlands, Scotland, Northern Ireland): Standard Delivery starting from £29.99 per item or order, with a delivery time of 5 to 10 working days.
The estimated delivery dates for our products can be found on the respective product pages. It is important to note that these delivery dates are indicative and may be subject to change based on product availability and other unforeseen circumstances. Avant Vista shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.
Contact Us: For any delivery-related inquiries or assistance, please reach out to our customer service team at support@avantvista-furnishings.co.uk or call us at 02037588609.
Return and refund.
At Avant Vista Furnishing, we strive to ensure your satisfaction with every purchase. In the event that you need to return an item, please review our comprehensive return policy below.
1. Return Initiation
If you need to return an item, please contact us promptly via email at support@avantvista-furnishings.co.uk . Whether you’ve changed your mind or received a damaged or faulty product, we are here to assist you throughout the process.
2. Return Conditions
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Unwanted Items:
- If you’ve received an item in good condition but wish to return it, please notify us within 7 days of receipt. Either a collection fee will be charged based on the item’s size or for some brands like (beehive) returns must be delivered to the warehouse at your own expense. After return items will be inspected fully to assess them and check they are in new condition.
- For twenty 10 design items you need to notify us within 5 days of receipt.
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Damaged or Faulty Items:
- If the furniture you receive is damaged or faulty, inform us immediately and provide photos for our investigation. We offer a free replacement.
Any faults or missing pieces must be reported in writing within 3 days of the invoice date, including the part letter/number (found on the instructions or invoice), a detailed description of the damage, and photographic evidence.
3. Packaging and Condition
For all returns, we kindly ask that the items are in their complete and original condition, including all packaging materials and accessories. Original packaging must be retained for the return to be processed.
Any returned items must be in an unused, brand-new condition and wrapped in original packaging. If you place an incorrect order and would like to exchange the item for a different colour or variation, you will also have to follow the above procedure. All returns must be delivered to our warehouse at your own expense, where they will be inspected. Any returned items must be in an unused, brand-new condition and wrapped in original packaging.
Please note, if your returned product has been devalued by unnecessary handling, is partly assembled, or missing its original packaging, we may deduct this value from your refund. This cost will be explained before we process your refund.
5. Cancellation and Changes
If you wish to cancel or amend an order, please contact us as soon as possible. Orders can be amended until 2 pm on the day of dispatch. Once an order is shipped, changes or cancellations may not be possible. Any cancellation after dispatch will be treated as a return.
6. Refunds
Upon receiving the returned product in our warehouse, refunds will be processed within 14 working days. Please note that we cannot accept returns without the original packaging.
7. Customer Support
For any assistance or inquiries regarding returns, feel free to reach out to our customer service team at support@avantvista-furnishings.co.uk or call 02037588609.
Thank you for choosing Avant Vista furnishing. We appreciate your understanding and cooperation in adhering to our return policy.
Warranties
Our products are covered by a 1 Year Manufacturer’s Guarantee.
Mmilo products : The guarantee for all Mmilo products remains in force for 12 months and is valid from the date of purchase or the delivery date if later. The original purchase receipt or email confirmation is required as proof of purchase.
Beehive Products: The guarantee for all Beehive products cover against manufacturing defects on the construction of the frame and frame springs for 1 year.
You are entiteled to 5 Year Structural Frame Guarantee for beehive products. All our hardwood sofa frames are guaranteed against manufacturing defects when notified to us within 5 years from the day of delivery. The defects must be an inherent manufacturing defect in the structural hardwood framework of the sofa and this will be ascertained by an independent body such as Castelan or Homeserve. Inherent manufacturing defects do not include boards, springs, padding, mechanisms, mattresses or upholstery.
Please be advised your 1 year guarantee only includes 1 exchange where required/necessary. If your item is replaced/exchanged the new item will not hold a guarantee. This does not affect your statutory rights.
As a consumer you have certain rights regarding defective goods and this guarantee is given in addition to and not in substitution of your statutory rights. This guarantee applies to mainland UK only.
What is Covered Under This Guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in frames and seat and back cushions when used with the intended frames.
The guarantee is subject to the following conditions: You have properly cared for and used the goods, particularly in the case of gloss and high sheen furniture. The furniture has been used for normal domestic purposes only. The guarantee is personal to you and is not transferable. The furniture has not been altered, or interfered with, by any other persons not authorised to do so by us. Any repair work must be undertaken by our appointed agent. This does not include the fitting/replacement of the items listed below which are not covered under our guarantee. Ltd.
The guarantee does not cover: Any damage caused by wear and tear – this includes flat or saggy cushions. Natural colour fading caused by prolonged exposure to direct sunlight. Movement of wardrobe infill or worktop caused by the natural movement of the house’s structure for installations over 30 days old. This also includes the settlement of furniture if fitted on top of the carpet. Fitting of any small item replacements, for example, handles, hanging rails, etc. Electrical and light fittings, bulbs, mirrors, and glass. Door and drawer adjustments and caulking, refitting of drawers removed from drawer runners. Accidental damage caused as a result of unexpected and non-deliberate action. If the furniture is required to be removed from the room’s structure the warranty does not cover re-decoration or damage to flooring. This will be the responsibility of the consumer to make good. All consumables required to replace faulty parts will be charged for; these include, but are not limited to, screws, filler, brackets, etc. Any fitting issues reported outside of 14 days from original installation date
We shall at our discretion repair, replace or reinstall parts as required. Due to natural colour fading on your existing furniture there may be a slight colour variation or plumper cushions in any items replaced which is out of our control.
5 Year Structural Frame Guarantee. All our hardwood sofa frames are guaranteed against manufacturing defects when notified to us within 5 years from the day of delivery. The defects must be an inherent manufacturing defect in the structural hardwood framework of the sofa and this will be ascertained by an independent body such as Castelan or Homeserve. Inherent manufacturing defects do not include boards, springs, padding, mechanisms or upholstery.
What is Not Covered Under This Guarantee?
This guarantee does not apply to products that have been stored, assembled, or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in a humid environment. The warranty may become void if the consumer attempts unauthorized repairs or modifications to the product.
The warranty will not be transferable if the product is sold or given to someone else
The guarantee does not cover general wear and tear and we will not accept any liability for damage caused by accidental damage or improper use ( such as but are not limited to scratches, water marks, scuffs) . AS A CONSUMER YOU HAVE STATUTORY PROTECTION REGARDING FAULTY OR MISDESCRIBED GOODS OR INADEQUATE SERVICES SUCH AS INSTALLATION. THESE TERMS DO NOT AFFECT THOSE RIGHT.
